Once authorised, you can use the returns label provided once the return is raised.Ĭan't find your returns label? Don’t worry, just clearly mark your parcel with your returns number, full name and return it using a tracked delivery method to the below address: When posting your items back to us, it’s important that you first authorise your return by raising your return online or contacting our Customer Care team. If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items. Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us within 30 days of receiving it. Mattresses, mattress toppers, duvets and pillows can only be returned if they are unused, in the original packaging and in a resaleable condition Therefore perishable goods such as food and drink cannot be returned.įor reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned. Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Should one of these products prove to be faulty it can be returned with your receipt within 30 days and we will exchange it for one of the same title. Refunds and exchanges cannot be given against Audio/DVD and Computer Games. To qualify for a refund or replacement, products need to be complete with all components and original packaging. Much nicer than I was expecting.If you are not happy with a purchase you make at our stores, simply return it in its original condition, with proof of purchase, within 30 days and we’ll give you a full refund or replacement.*Ĭustomers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. Not 100% cotton but feels lovely and crisp all the same. LDaisy 02-10-2022 08:33 Pom Pom bedding Super pretty and great value. Twizzle12 06-10-2022 04:05 Cotton rich Pom Pom bedding set A little cheap ,quite see through quite expensive for the mediocre quality Very smartĮ Lester 05-11-2022 02:11 Cotton rich Pom Pom Trim bedding set Really soft and easy to iron! Love the Pom Pom trim, it’s extremely subtle but gives nice detail. Northy 01-01-2023 11:24 Quality Not usual M and S quality - disappointed with the feel of the fabricĭebbuck 19-11-2022 04:07 Pompoms duvet covers Lovely cotton duvet covers look fresh and crisp. Joker3 22-01-2023 01:20 Do not recommend Giving this such a low score but the quality is really good & the cover looks lovely on, but the part where you close the duvet cover is on the underneath a good few inches away from the end of the actual end of the cover where the buttons are normally situated & I thought it may be okay but your feet do keep going inside the spaces between the buttons & end up inside the cover so can be very annoying, for the price I would not recommend you buy this. Looks really clean and crisp.ĭavid116 12-03-2023 08:23 Super Soft Lovely bedding looks great in our spare room. Sharimac 18-03-2023 01:55 Lovely bedding Lovely bedding and great value. Surely this is understandable? M&S customer service please look into this. I could just use plain but I’d prefer to buy matching. SuWC 24-03-2023 10:49 Customer service Why does M&S not sell pillowcases separately? Just two pillowcases for superking is not great. Washed once and not easy to iron either.įor the price paid I would expect better. It's really thin and no better than a cheap one I bought in a supermarket recently. Alfington 24-03-2023 01:55 Cheap quality I had high hopes for this one but am quite disappointed.
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